A
website is a valuable tool for any business. There are hundreds of
benefits to running a website for your business, including but not
limited to: increased exposure for minimal cost, the possibility of
networking increasing your customer base, the ability to reach customers
in their homes without expensive TV or newspaper ads, and a way to
update information about your business without having to constantly
update paper printed information.
Websites can take on many different forms when they are created for a
business. It all depends on how you want to use the website in relation
to the company.
Some businesses choose to use their website solely as an
informational page about a business. That is to say, the website only
contains information about the business, and no sort of interaction with
the customer base beyond giving information. Common information to
include is physical location, hours, employee profiles, production
information, contact information and phone numbers, and so on. This
information allows a customer to know about your business, though it
does not allow the customer to get involved with your business outside
of visiting it in person or using it in person. This is not necessarily a
bad thing, particularly if your business does not need a high level of
customer interaction.
Interacting With Your Customers
A
website is a helpful tool for any business, especially in today’s
internet connected world. Websites can be used in a variety of different
ways by a business. One way is to use a website as an informational
site about a business, providing potential customers with a business
description, hours, location and more. This technique has been pioneered
by large business directories to offer information about a whole geographic location or a particular niche. One way the Healthy Food Directory
opened up interactivity avenues is by allowing all members to have
their own dashboard, while also giving them permission to publish their
own content such as business listings and articles.
Another popular way to use a business website is to create a website
which uses a higher level of interactivity to engage customers with the
business. These websites also contain information about the business
(hours, physical location or locations, etc) as well as forms of
interactivity such as quizzes, calculators, and even games. Websites
with forms of interactivity are not just informational centers, but
websites that a customer can return to again and again. The
interactivity can take on many forms. For example, a restaurant website
may contain an interactive menu which allows the customer to “create” an
item or a meal and calculate its nutritional value. While some
restaurants provide a static menu, an interactive menu allows the
customer to customize their nutrition to a greater degree. The customer
will then return to the website whenever they want to calculate
nutrition for a meal!
Other popular forms of interactivity include quizzes, polls, and even
games. A construction business might create a quiz for their website
about proper roof maintenance, and a toy store business might include a
fun toy related game for customer’s children. Interactivity ensures that
customers enjoy a website, not just read it.